WE WORK DIRECTLY WITH DESIGN PROFESSIONALS AND OFFER TRADE DISCOUNTS TO QUALIFIED PARTIES. TO INQUIRE, PLEASE CONTACT sales@yuccastuff.com
Ordering
PLEASE CONTACT US AT sales@yuccastuff.com FOR ALL ORDERS AND INQUIRIES. BEFORE PRODUCTION BEGINS, YUCCA STUFF WILL PROVIDE A UNIQUE PROPOSAL THAT INCLUDES YOUR SPECIFICATIONS. ONCE THE PROPOSAL IS APPROVED, YUCCA STUFF WILL PROVIDE DRAWINGS FOR APPROVAL.
Terms of Sale
ALL ORDERS REQUIRE A 50% DEPOSIT. QUOTED LEAD TIMES BEGIN UPON RECEIPT OF THE DEPOSIT. IF DRAWINGS ARE PROVIDED BY YUCCA STUFF, THE QUOTED LEAD TIME BEGINS UPON APPROVAL OF THE DRAWINGS. ALL ORDERS SHIP UPON RECEIPT OF THE BALANCE, WHICH MAY INCLUDE ADDITIONAL SHIPPING CHARGES AND APPLICABLE TAXES.
Shipping Terms
ALL ORDERS ARE QUOTED FREIGHT ON BOARD YUCCA STUFF, MEANING, THE CUSTOMER IS RESPONSIBLE FOR ANY COSTS PERTAINING TO CRATING AND SHIPPING. YUCCA STUFF CAN ARRANGE SHIPMENT, OR THE PIECES CAN BE BE MADE AVAILABLE FOR PICKUP BY YOUR PREFERRED SHIPPING AGENT.
Customization
MOST PIECES CAN BE CUSTOMIZED TO YOUR DIMENSIONS AND FINISH SPECIFICATIONS. CUSTOM FINISH SAMPLES CAN BE PREPARED UPON REQUEST. PLEASE INQUIRE FOR MORE DETAILS.
Lead Times
ESTIMATED LEAD TIMES ARE LISTED ON OUR INDIVIDUAL PRODUCT PAGES AND TEAR SHEETS. THESE LEAD TIMES ARE DEPENDENT ON OUR CURRENT PRODUCTION SCHEDULE AND ARE SUBJECT TO CHANGE. PLEASE REQUEST A PROPOSAL FOR A MORE ACCURATE LEAD TIME.
Materials
Natural materials such as limestone, leather, metal, and wood have unique characteristics and may therefore vary from what is represented on our website or in our photography. We utilize several varieties of limestone in our furniture. These stone varieties are typically used in masonry applications and are likely to have voids, cracks, chips, and fossilized impressions. These features are inherent to the stone and will not be misconstrued as damage. Sealed metals will not change in appearance overtime. Unsealed metals will patina and therefore change with time.
Warranty
Our products are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product, please inform us and we will work with you to resolve the issue quickly. We cannot be held responsible for the following: changes to the surface of unsealed metals, damage caused by improper care, damage caused by the use of improper cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, or stains. We utilize several varieties of limestone in our furniture. These stone varieties are typically used in masonry applications and are likely to have voids, cracks, chips, and fossilized impressions. These features are inherent to the stone and will not be misconstrued as damage.
Samples
Finish samples and hardware samples are available upon request. When ordering samples, please note that we may ask you to remit any shipping costs. Finish samples are provided at the discretion of Yucca Stuff. Please contact sales@yuccastuff.com to order samples.
Damages
Damages or defects must be documented and reported to Yucca Stuff within 48 hours of receipt. Yucca Stuff is not responsible for damages reported after this time. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed. If your damage claim is appropriately documented and reported in a timely manner, we will work you to determine the best solution.
Returns
We are not able to accept returns or offer exchanges. all deposits are non-refundable.
